Here are a couple of podcasts I highly recommend and one article worth reading.
The End of Customer Service Heroes. This is an interview with Frances Frei and Anne Morriss, authors of Uncommon Service: How to Win by Putting Customers at the Core of Your Business. It was very provocative and interesting. I bought the book and will review it.
Save Me From Myself. This is a Freakonomics podcast that are always interesting. The episode is about commitment devices or ways people use to change. One idea Levitt suggests to stop eating is tie a small jar of vomit around your neck and take a whiff when you get hungry. Gross but no doubt effective.
Pasta, Not Bacon, Makes You Fat. This is a graphic from The Big Picture Blog on how the body digests carbs and why they make you fat and how fat isn’t the culprit. Very interesting.